Job satisfaction and employer employee relations

Job satisfaction and employer employee relations Job satisfaction is an integral component of organization environment and important element in management -employee relationship. It is the important subject for the success of business in other words, effect directly or indirectly to the company and customers. Job satisfaction is directly related with improving of company and efficiency of employee. Are the employees happy with his/her present job? This is the main question whose answer has great significance in professional life. If they are happy with their job then there is no problem in company and their daily life. If they were not happy with their job, thats the main problem. And how to solve that problem? What are the causes of job dissatisfaction? Job satisfaction plays main role in defining the employee efficiency and productivity. According to Moorhead and Griffin (2010 p.69) Job satisfaction is the extent to which a person is gratified or fulfilled by his or her work. McDonalds is the worlds biggest chain of the fast food restaurant, it serves food nearly 47 million customers daily through more than 31000 restaurants in 119 countries. McDonalds sells different types of fast food like burger, fries, salad and soft drinks. Mc Donald is being popular because of serving food to customers within a minute, served over the counters, products are standard, customers are really attractive because of low price, cleaned place higher standard, hygienic and consistent food quality, comfortable restaurant environment, quality service and it focused on all level of customers those people who have less purchasing power. Most of the customers are really satisfied with the service of McDonald there was no negative response from the customer. It is true customers are really satisfied but the question comes out to employee who serves to customer. Are the employees of McDonald is satisfied with their job? In which environment they are working? Are there minimum level of facilities are provided by company in the work place? This is very important on the working time. Because of bad working environment sometimes employee says bad words. A word of mouth can do a lot of harm to an organization; this is the causes of employee job dissatisfaction. Employee learning and job satisfaction are two assets that could be tracked on the part of the value creation net.( B. Throsten ,2006). The whole fast food restaurant business depends on the employee to achieve this goal: Hence an employee is one of the key element in fast food restaurant ( wang, 2004). Problem of statement In todays context McDonald has been popular day by day in the fast food restaurant name. According to McDonald website the employee of McDonalds are fully satisfied with their job and customers also. But there is high employee turnover ratio. If the old employees are really satisfied why they leaved their job? And why new employees are attract in McDonald? Are the environment of McDonald is really good? What factors directly influence in the staff turnover and absenteeism on organization? The organizational environment is significance related to the employee job satisfaction but same little affects on employee job performance. Organization that have goals to achieve requires satisfied and happy staff.(ashagbemi,2000). When the employees see that his expectations are not met in the job environment, the job dissatisfaction emerges. It leads to decrease in work efficiency, organization commitment and commitment to the job increase in the rate of optional dissatisfaction of the job.(Sant happaraj, Srini and ling 2005; Payne and Morrision,2002;Redfern,2005;denizer,2008;Gellatly 2005and Sagie,2002) The relation between job satisfaction and organizational climate and arrested that people were the heart of any enterprises because their ideas, attitudes and effort key causes of organization success (Rice.C,1982). Individual in the organization have certain expectation and fulfilment of these depends upon their perception whether organizational climate suits according to their needs or not.( Butt, Bhutto and Abbes,2011). In the fast food restaurant, employees job satisfaction directly affect on the quality of food service, which means the effect on customer satisfaction when the employees are satisfied they works hard and try to give best service for customer.(ling Qin,2004) According to Dunn (2008) The chains annual employee turnover at 700000-or nearly 44% of the companys 1.6 million employees worldwide. A high employee-turnover rate has been perennial problem for the fast food restaurant. Which grows to 130% (john.s, 2007) Organizations managers must know how to manage the workers in organisation but the human nature is difference. So, their thinking depends on their nature and their demand will be difference which cannot refer by company which effect on employee satisfaction. Job satisfaction directly related with the organizational environments like job performance of employee, employee motivation, and customers satisfaction. The factors which effects on job satisfaction is wages, promotion, supervision, facilities etc. Aim of Research To identify the factors, which improve the satisfaction level of employee? To predict the value of job satisfaction and objectives workplace variables such as absenteeism, employee turnover and productivity. To ensure what happens when the employee dissatisfaction? Objectives of Research To identify the factors which are most likely to influence job satisfaction on McDonalds To assess the job satisfaction level on McDonald. To know employee satisfaction towards the facilities. To offer valuable suggestion to improve the satisfaction level of employee. To ensure what happens when the employee dissatisfaction? To evaluate critically relevant theoretical research into job satisfaction. To gain the knowledge of job characteristics and variance model of job satisfaction. To explore what is known of the relation between job satisfaction and other variables such as gender, age, personality.. Why employee job satisfaction is compulsory? And Gaining the knowledge of relation between job and general life satisfaction. To analyze the causes of satisfaction and dissatisfaction among employees in nature of their work and area of dissatisfaction. To identify the practices of motivation among employees and their job satisfaction in industry and the   individual measures for better motivational practices to encourage employees. Conclude the  suggestions on the basis of the research finding. Conclude the  suggestions on the basis of the research finding. Significance of study Improving the relationship between the employee and the organizational climate at work time. Improving the employee efficiency to qualitative and quantities product. Try to understand employees felling and respect their job which effort to organization. Key Issues to be considered Structure of industry Work environment management Employee Involvement Pay system Job  secure Relation between employer-employee and among partners Recognition for good work  and work environment Development and  Career opportunity Literature review Job satisfaction us the feeling of happy by the worker what he/she worked. An attitude which results from a balancing and summation of many specific likes and dislikes experienced in connection with the job. It is the employees judgement of how well the job on the whole satisfying his various needs. Job satisfaction focus on all feeling that an individual has about his/ her job. However what makes a job satisfaction or dissatisfaction does not depends only on the job, but also on the expectations that that individuals have of what their jobs should provide.(Lu, while Bariball, 2004). According to Oxford Dictionary job satisfaction is an application of effort to a purpose, force in action, doing of something a task for materials to be operated on doing as experiences of specified kind employment especially as a means of earning money, a thing done or made, a product or manifestation. .Robbins, Odendaal and Roodt (2003) state there have been to approaches to the study of job satisfaction the global approach and the fact approach. The global approach explains job satisfaction as a single, overall feelings towards a job while the facet approach suggests that there are different facets or different aspects of jobs such as rewards (pay or funds benefits) other people on the job (supervisor) job conditions, communication, security, promotion opportunities, and the nature of the work itself. Lockes (1976) says job satisfaction depends upon the nature of a persons values and needs as well as upon the nature of job. Is this approach really matched for all employment? It is believed that the job facet approach permits a more complete picture of job satisfaction and an individual naturally has different levels of satisfaction with view to the various facets. I think this approach is not equivalent for all types of employees. FW Taylor. (1911) job satisfaction based on a most pragmatic essentially pessimistic philosophy that man is motivation by money alone. Taylor is the father of the management he focus the job satisfied fulfilled by money which is the most essential for whole life. S.K Srivastav (2005) suggested job satisfaction is general attitude which is the result of many specific attitudes in three areas-(a) specific job factor. (b) Individual characteristics (c) group relationship outside the job. And Pestoyee (1991) states job satisfaction can be taken as a summation of employees feelings in four important areas. (a) job nature of work, (b) management (c) social relations (d) personal adjustment. OECD research (2000) investigated job satisfaction of employee depends on the employee status, gender and hours, the self-employed tend to indicate grater satisfaction with their jobs then employees. There are some salient differences in the pattern of job satisfaction by gender. Male employees to be likely to report interesting job satisfaction with lengthening hours of work. While female employees does not. Man and women own account workers the pattern difference in both case the peak satisfaction occurs in job of around 40hr has week. Both authors are in same way but Pestoyee added about the management which is the most important part of the organizational climate. The entire environment depends on management level. So, if higher level manager want the can do everything for employees satisfaction I am argue with this report all the employees want to sufficient wages for expenses in their daily life.non of the employees are satisfied if they have not sufficient money to use in daily life. This is the cause of weekly 40hrs work. Job satisfaction is a collection of numerous attitudes towards various aspects of the job and represents a general attitude, performance of specific task, such as preparing a particular monthly report cant necessary be predicted a particular monthly report cant necessary be predicted on the basis of general attitude. (S.W. John, 2007) Job satisfaction is important for many reasons. Because satisfaction represents an outcome of the work experience, high level of dissatisfaction helps to identity organization problem that need attention. Job satisfaction helps to strongly linked to absenteeism turnover and physical and mental health problems. Job satisfaction refers to the attitude and feelings people have about their work positive and favourable attitudes towards the job indicate job satisfaction. Negative and unfavourable attitudes towards the job indicate job dissatisfaction. (A.Michael, 2006). As same Dunnette, Campbell Hakel, (1967) said that both intrinsic and extrinsic factor appeared to be associated with both job satisfaction job dissatisfaction depending on what was important to the individual. In this case everyone is trying to getting positive attitude and likes to show higher performance for promotion. If the level of job satisfaction is affected by intrinsic and extrinsic motivating factors. The quality of supervision, social relationships with the work group and the degree to which individuals succeed or fail in their work. Litwin and stringr (1968) developed the general measure of organizational climate is the organizational Climate quaternaries (OCQ) the studies have investigation the characteristic of the OCQ (e.g. factor structure) and the relationship of the OCQ to other organisational behaviour constructs. putti and bhun (1988) investigated the relationship between the OCQ and job description index as well. They also concluded that job satisfaction is highly correlated with organizational climate. Organizational climate and the job satisfaction are really linked together. For the employee satisfaction better environment is compulsory but it does not means to hi-fi.it means appropriate which depends on work. Job satisfaction related with personal characteristic employees value and job expectation, ability to attend, situation attendance and pressure to attend.( Steers Rhodeds ,1978). Numerous studies have shown that dissatisfied employees are more likely to quit their jobs or be absent than satisfied employee (Hackett and guion, 1985: hulin, ruznowski, and hacliya, 1985 kohler and mathiu, 1993) job satisfaction shows correlation with turnover and absenteeism in the-25range job dissatisfaction also appears to be related to other withdrawal behaviour including lateness, unionizations grievances drug abuse and decision to retire. The employees who are satisfied with their jobs they want to stay long time in an organization and dissatisfied employee try to be turnover and like to absenteeism. The state job security is the one of most important things for job satisfaction. Social life is more challenging for every employee. So they want to more benefits from organization. Like high payment. Opportunities to use kills and abilities and feeling sat in the work environment. (Kathy ,2010)

Letter of Apeal format

Dear Ms. Blenkiron: My name is Hai Van Le, and I have been a student here at ISHCMC for 9 years, and I am writing to you to appeal for a raise in awareness about discrimination in our middle school section. Throughout my years at ISHCMC, I have witnessed several cases of students discriminating against one another due to stereotypes from race and sex to personality. One thing I have experience almost on a daily basis is how groups of people of the same country and race all associate with each other, and hardly ever with ones outside of their circle – unless they have been asked to do so in class. I have heard my peers talk badly about people who might be homosexual, and I felt very unfair to those who were talked about in that manner. In every school (and ISHCMC is no exception), students frequently judge one's appearance and stereotype each other. From there on, it leads to all the social circles and the ones who are left out remain alone. I am aware of the fact that prejudices are unavoidable as they are formed unconsciously in everybody's minds, but I feel that our school should be more aware of this problem. I know that students are encouraged to work together with people who we don't know so well, people from different countries, people from the opposite genders, but those methods are often ineffective. I have seen people being called stereotypical names like nerd, loser, loner, emo etc†¦ and have been called names myself. Situations like these shows that students have been too occupied within their circle of friends and in their own minds. We don't think enough about others and are wrapped up in our own prejudices. Everything happens right in front of our eyes, but we have yet to do anything about it. I feel we need to raise more awareness around the school by holding programs about discrimination, make presentations, make posters, or just have some discussions about them in homeroom etc†¦ ISHCMC's school philosophy is to ‘provide a positive academic and caring social environment that emphasizes the development of the whole child, fostering individual ability within an intercultural community.' I hope that the school maintains its reputation of having a caring environment within an intercultural community as it has alleged to do so. If any plans of programs or projects are being held on the subject of discrimination or stereotypes, you can contact me at [email  protected] I appreciate the time that you have taken to read my appeal. Sincerely, Hai Van Le

New Technology and How It Has Impacted Front Office Operations Essay

According to Bunduhn (2010), the hotel industry, in a worldwide scale, should meet the needs of their clients by adopting technology. In this fast paced world we currently live in. Technology is convenient, fast, and more economically wise to integrate into a system whose formula for success and their criteria for evaluation of good service is the comfort and convenience that the clients experienced bringing in more people, and ultimately more profit; a big plus to other important aspects of the hotel industry. Adopting technology is a big decision, especially when you are about to integrate it into a system that has been proven and tested from the humble beginning of the hotel industry to its current state infact, in spite of the time consuming, manual work that includes paper and pen, it has proven its worth all throughout its existence, some may even consider it safe, but there are ways to inject technology which provides convenience and comfort for the customers, while providing safety. This kind of decision is made by the front office because they are the ones who sort these things out. Front office functions may include room reservations of the guests, telephone ser-vices, and accounting, to name a few and we will be going into them one by one later in this pa-per as well as the benefits that each part can get out of technology. According to Sribd.com, hotels have what they call a guest cycle which includes the fol-lowing: (1) Pre-arrival Stage; (2) Arrival Stage; (3) Occupancy Stage and; (4) Departure stage. All of these stages can benefit from the integration of technology into the system of the hotel front office. During the first stage of the guests cycle, which is the stage where they go through all the possible hotels they are going to, selling a first impression and information, referrals, and various testaments are key to attracting potential clients to your service. One helpful tool in attracting potential guests into considering to stay at a hotel are the social networking sites. Social networking sites pop up today like weeds and it has many users all around the world. It is wise to utilize this kind of software into the system as part of the ad-vertising and sales department. This will be especially helpful in spreading information like wild-fire, and in social networking sites like Facebook, where everyone has access, it can be done, so it is vital to first create a page. Moreover, it also makes the manager’s job easier because if the information provided in the page is complete, or at least nearly complete, then there will be fewer questions asked by the guests upon inquiring for special requests; no more basic information needed. In addition, these types of social networking sites leave space for its users to leave com-ments that can be used to make testaments and comments about the place, and if provided good services, positive feedback will flood the page leaving a good impression on the people viewing your page. Good feedback resulting to more clients; more clients mean more income for your company. When the user has already decided, an application in the internet can immediately help in their reservation- convenience for both the customer and the management of the hotel. The sys-tem that handles these kinds of services such as plane seat and hotel room reservations is called the Global Distribution System or also known by its acronym the GDS. With the help of the GDS, the client can get easy access to reservation sheets allowing them to personally type in the information required in order to get a reservation. Customers can also call in to the front desk for any inquiries that are not clearly stipulated in their social networking site page, or on their web-site, and also for questions whether they can accommodate your special preferences and requests. After all is said and done, the client can already submit their reservation sheet, and then an elec-tronically generated email print of the confirmation letter will be shown on the monitor and can be printed by the guests, for reference purposes. Other means of reserving a room in a hotel that uses the advancement of technology is with the use of telephones or cell phones. With its aid, the customer is not required to visit the hotel, which may be miles away from them and be made at the comforts of their own homes. Basically these varied means in making reservations aim at making it easier for the client to get a room for a vacation, a business trip, making sure they have somewhere to stay in ad-vance. A good way to plan ahead and these advancements makes it easier, both for the client and the hotel’s manager and staff. During the stage when the client is already staying at the hotel, communication is vital in this stage between the staff, the manager, and the guests. Innovations in the communication sys-tem such as the use of the intercom system which is much like the Private Branch Exchange also known with its acronym of PBX, makes it easier for the client to contact front desk for any re-quest that he sees as necessary for him and also from one department to another, no need of marching your way to different areas of the hotel. Using one line for multiple telephones, you only need to dial a phone number that only requires three-digits or four which is assigned to eve-ry department of the hotel. The use of the desktop is very common in the current generation of hotel services. In con-trast to the previous hotels, they used manual handwriting, and that also entails a lot of papers that could possible eat up your work space. With the use of the computer hardware system, which includes, the keyboard, the monitor, the mouse, and certain pre-installed application into the computer, paperwork and writing may not necessary. These kinds of hardware also help in the strict monitoring of the charges of the guests. With pen and paper there is a higher chance of error, for the human mind can sometimes forget and might also be missed out when computing, so with the use of the automatic calculation pro-gram installed by a programmer into the system, the charges can be enumerated and totaled easi-ly, which Is apart of the whole reservation software. Simple small equipment had been very useful in the hotel front office system such as cal-culators, may not be in use in the current system of the hotel industry, but in the past, they were certainly helpful. Lastly, accounting has never been easier with the use of computers and specialized soft-ware provided by companies such as Microsoft and Intact. These accounting software allows management to monitor cash ledgers, the different accounts that goes in and out of the hotel, and payroll, to name a few. It will help with the monitoring of the many accounts of each guests in your hotel, not leaving out anything that they spent during their stay, because no matter what they say about convenience of their guests is their priority, income is still important. In many ways but one, the hotel industry should be thankful to technology because even though managers aide in the growth of the industry, it is the technology that makes their the in-dustry develop. References: Books and Printed Document: Brewer, P. et al. (2008). Current and Future Use in the Hospitality Industry. Bunduhn, R. (2010). Hotel Industry Urged to get Technology Up to Speed. The National Gretzel, U. et al. (2010). Information and Communication Technologies in Tourism 2010. SpringerWienNewYork. Ferdinand Berger & Sohne Gesellschaft m.b.H., 3580 Horn, Austria Internet: Retrieved from: http://www.scribd.com/doc/38875395/Guest-Cycle. Retrieved: October 17, 2012 Retrieved from: http://www.tourism.bilkent.edu.tr/~jamel/RDM/Guest%20Cycle.doc. Retrieved: October 17, 2012

The Importance Of Fairy Tales - 782 Words

With this essay, I’d like to convey what fairy tales mean to me as an artist, which is everything. (Ever since I was a child I have been happiest living in the sphere of a story. That in itself is a fairy tale.) I’d also like to demystify the idea that fairy tales are of use only to writers of fantasy or fabulism. I’d like to celebrate their lucid form. And I’d like to reveal how specific techniques in fairy tales cross stylistic boundaries. For while the interpretation of fairy tales is a well-traveled path among writers, fairy-tale techniques remain little identified and appreciated. â€Å"The pleasure of fairy tales,† writes Swiss scholar Max Là ¼thi, â€Å"residesin theirform.† I find myself more and more devoted to the pleasure derived from form†¦show more content†¦Sometimes our conversations lead them to incorporate new motifs in their work, or to intensify others, in direct homage to fairy tales. Yet a critical underappreciation of the art of fairy tales sometimes leads to the misinterpretation of these beautifully deliberate gestures as rather unfortunate accidents or diminishments to the verisimilitude of the work at hand. (There are many reasons for this underappreciation, of course, and they are strange reasons and sad. Part of the problem is that many interpretations of fairy tales are burdened with clichà ©s. But that’s a topic for a different essay. For now, let’s simply say that their association with women and children, with the nursery story, has perhaps played a part. Also, wolf-girls simply alarm.) So: instead of looking at how fairy tales have been disparaged, let’s celebrate their form. To do this I’d like to focus on four elements of traditional fairy tales: flatness, abstraction, intuitive logic, and normalized magic. I believe that these formal components (though there are others) comprise the hard logic of tales that Italo Calvino refers to in one of the epigraphs to this essay. Many authors who love fairy tales refer to this hardness as contributing to their love of the form—but I’d like to go one step further and examine these four components as they relate specifically to the reductive spectrum of mainstream and avant-garde writing. That is, these four technicalShow MoreRelatedThe Importance Of Fairy Tales717 Words   |  3 Pagespurpose of including a moral into a fairy tale is that it teaches the reader a valuable lesson that one may not have understood before. Sometimes children do not listen to their parents when it comes to right versus wrong, but instead look up to fairy tales. For example, in the story, Little Red Riding Hood, the story ends with the girl saying, â€Å"As long as I live, I wont go out of the road into the forest, when mother has forbidden me† (Lus atia). 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American writer and poet, Jane Yolen suggests that fairy tales indicate life values. Furthermore, Yolen insists that these tales are â€Å"thumbprints of history† (Yolen 27). Studying fairy tales in depth, she proves that the â€Å"functionsRead MoreFairy Tales by Jakob and Wilhelm Grimm1359 Words à ‚  |  6 PagesIntroduction: Fairy tales were a big part of my childhood. I started my research on fairy tales written by Jakob and Wilhelm Grimm. Fairy tales often have a character that goes on a journey or an adventure. During his journey he encounters mystical beings that help or hurt the characters success. When I was a child, my grandparents would tell my sister and I stories like â€Å"Jack and the Bean Stalk† and â€Å"Little Red Riding Hood†. My grandfather would always act out the part of the wolf or the giant,Read MoreEssay Fairy Tales Shape Our Childhood and Our Future1252 Words   |  6 Pageswhen each story is told orally, something changes. 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